Privacy Policy
Last updated: December 2024
1. Introduction
At RapidChow, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services.
2. Information We Collect
Personal Information
We collect information you provide directly, including:
- Name, email address, and phone number
- Delivery addresses
- Payment information (processed securely by our payment providers)
- Order history and preferences
Automatically Collected Information
When you use our services, we automatically collect:
- Device information (type, operating system, unique identifiers)
- Location data (with your permission, for delivery purposes)
- Usage data (pages visited, features used, time spent)
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate with you about orders and account updates
- Provide customer support
- Personalize your experience and recommendations
- Send promotional communications (with your consent)
- Improve our services and develop new features
- Prevent fraud and ensure security
- Comply with legal obligations
4. Information Sharing
We share your information with:
- Restaurants: To fulfill your orders
- Delivery drivers: To complete deliveries (limited to necessary information)
- Payment processors: To process transactions securely
- Service providers: Who help us operate our platform
- Legal authorities: When required by law or to protect rights
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Secure payment processing through certified providers
- Regular security audits and assessments
- Access controls and authentication measures
6. Your Rights and Choices
You have the right to:
- Access and download your personal data
- Correct inaccurate information
- Delete your account and associated data
- Opt out of marketing communications
- Manage cookie preferences
- Restrict or object to certain processing activities
To exercise these rights, visit your account settings or contact us at privacy@rapidchow.com.
7. Cookies and Tracking
We use cookies and similar technologies to:
- Keep you logged in
- Remember your preferences
- Analyze usage patterns
- Deliver relevant advertisements
You can manage cookie preferences through your browser settings.
8. Data Retention
We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for legal, business, or safety purposes for up to 7 years.
9. Children's Privacy
Our services are not intended for users under 18. We do not knowingly collect information from children. If we learn we have collected data from a child, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our app. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
For questions about this Privacy Policy or your data, contact our Privacy Team:
Email: privacy@rapidchow.com